Warranty & Returns

Warranty Return Form

If you are trying to cancel an online order for SilencerCo.com, please submit a Contact Us form. If the order has already shipped, you will need to fill out a Warranty Return Form after you have received the package. 

Return, Refund, and Cancellation Policies

SilencerCo has a limited Lifetime warranty on all silencers. All accessories are covered by a standard 30 day return policy. Details of return and cancellation policies for NFA and non-NFA items can be found below. Please read each policy carefully before purchasing.

No returns will be accepted without filling out the Warranty Return Form below first and getting an approved RMA from our Customer Service team.

Return policy for non-NFA items:

This policy exclusively pertains to non NFA purchases conducted via the SilencerCo webstore. The following terms and conditions apply:

Refunds and Exchanges

  1. Eligibility: To be eligible for a refund or exchange, the request must be made within thirty (30) days of the purchase date.
  2. Product Condition: The product must be returned in an unused, undamaged, and unaltered condition, with all original packaging and accompanying materials intact.
  3. Inventory Limitation: Exchanges are subject to the availability of products in our current inventory. SilencerCo LLC reserves the right to limit exchanges based on stock availability.
  4. Shipping Costs: Customers are solely responsible for all shipping costs associated with returns and exchanges.
  5. Contact Information: Before sending products in for a return, Customers must complete SilencerCo LLC’s official Warranty Return Form. The submission of this form constitutes an essential prerequisite for the commencement of any warranty-related proceedings. Following the completion of the form, customers may contact SilencerCo LLC’s customer service department via email at [email protected] or by phone at 801-417-5384 for additional assistance or inquiries.
  6. Return Authorization: Customers must obtain a Return Merchandise Authorization (RMA) number from SilencerCo LLC before returning any products for a refund or exchange. This RMA number is essential for processing returns and ensuring a smooth transaction.

 

Purchases from Dealers or Distributors

For products purchased from authorized dealers or distributors, SilencerCo LLC explicitly disclaims liability and will not accept returns. Customers are obligated to adhere to the return policies established by the dealer or distributor from whom the product was originally purchased. All SilencerCo products acquired through such channels are subject to the respective return policies of the dealers or distributors involved.

By making a purchase through the SilencerCo webstore, customers acknowledge and agree to abide by the terms and conditions outlined in this policy, which are designed to protect the interests of SilencerCo LLC while ensuring transparency and fairness in the return and exchange process.

Cancellation policy for non-NFA items:

This policy exclusively pertains to non NFA purchases conducted via the SilencerCo webstore. The following terms and conditions apply:

  1. Cancellation Window: Customers may cancel an order for a full refund if the cancellation request is submitted prior to shipment.
  2. Refund Processing Time: Refunds for approved cancellations will be processed within 30 business days. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment method and financial institution.
  3. Cancellation Request Submission: To request a cancellation, please send an email to [email protected] with the order number and CANCEL ORDER as the subject line, or contact our customer support team at 801-417-5384.
  4. Confirmation: Upon successfully cancelling an order, you will receive confirmation via email or other appropriate means.
  5. Exceptions: Please be aware that certain orders, such as custom or personalized items, may not be eligible for cancellation. In such cases, cancellation requests will be reviewed on a case-by-case basis.
 
By purchasing from the SilencerCo webstore, customers agree to this cancellation policy, which protects SilencerCo LLC’s interests and ensures fair and transparent cancellation procedures.

Cancellation policy for NFA items:

This policy is exclusively applicable to National Firearms Act (NFA) purchases made through the SilencerCo webstore. The following terms and conditions apply:

Cancellation of NFA Orders

  1. Cancellation Deadline: NFA orders may be cancelled at any time until the submission of any requisite paperwork to the Bureau of Alcohol, Tobacco, Firearms, and Explosives (B.A.T.F.E.), including but not limited to the Form 3 necessary for the transfer of the suppressor to the designated dealer.
  2. Cancellation Fee: In the event of order cancellation, a 25% processing and restocking fee shall apply. This fee will be issued as a non-cash credit, such as a gift card, coupon, or account credit, and is non-exchangeable for cash. The credit shall expire one calendar year from the date of issuance.
  3. Orders After ATF Submission: Once an application has been submitted to the ATF, no cancellations will be entertained, and all purchases of NFA items shall be considered final. 

 

ATF Denials or Return Without Action (RWA)

 In the unfortunate event of an ATF denial or a return without action (RWA) related to your NFA application, SilencerCo LLC will adhere to the following guidelines:

  1. Refund Offer: In cases where an application is denied due to the prospective owner’s ineligibility to possess a suppressor, SilencerCo LLC will extend a full refund, with the exception of a 25% processing and restocking fee.
  2. Payment Method: The 25% processing and restocking fee will be issued in the form of a non-cash credit, such as a gift card, coupon, or account credit, and is non-exchangeable for cash. This credit shall expire one calendar year from the date of issuance.
  3. Return Procedure: To facilitate this process, the NFA item in question must be returned to SilencerCo LLC by the designated dealer, or the dealer may opt to purchase the suppressor for their own sales at standard dealer pricing.

 

Refund Issuance

  • Refund Upon Receipt or Transfer Settlement: Please be advised that refunds will not be issued until the NFA product is physically received by SilencerCo LLC or the designated dealer has concluded the transfer status with the appropriate authorities.

This policy is devised to safeguard the interests of SilencerCo LLC while maintaining transparency and fairness in the context of NFA purchases, cancellations, and refunds. By engaging in NFA transactions with SilencerCo LLC, customers acknowledge and accept these stipulations.

All policies, including those enumerated above, that are in effect on SilencerCo.com are accessible within our Terms & Conditions document.

The SilencerCo Brand.

Since our birth in 2008, our dedication to authenticity and innovation has never wavered. Today, we continue to focus on exceptional customer service and industry-leading products; products that are crafted by people with the utmost dedication to our industry. We are hunters, shooters, and gun enthusiasts, just like you. Our mission is to bring you products that will enhance your shooting experience.