Warranty & Returns
For warranty and returns please send your request for return slip to firstname.lastname@example.org
RMA's will not be issued unless requests are sent to this address.
If you have any reason to cancel an order, or return or exchange your unused item(s), we're sure it's a good one, and we're not here to ask questions — we're simply here to provide you with a swift result.
If you did not purchase directly from SilencerCo.com, please contact your dealer regarding any returns or exchanges. We pride ourselves on delivering the best customer experience and align ourselves with partners who share the same vision and we're confident in their ability to help you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Because of the nature of firearm suppressors and the NFA regulations surrounding them, all suppressor sales are final as long as the correct, undamaged product was received by the customer. All SilencerCo products carry a limited lifetime warranty. All suppressor accessories, including muzzle devices, may be returned for a full refund as long as the products are received in their unused and original condition within 30 days of the date of purchase.
To return your product, please contact us at email@example.com to receive an RMA and return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All suppressors are subject to all state and national laws including all NFA and BATF rules and regulations. All NFA items purchased are required to be transferred through a registered Federal Firearms License dealer who is a Class III Special Operational Taxpayer. The purchaser of these goods are responsible for all NFA tax stamps and dealer transfer fees that may apply. A copy of both the FFL and SOT of the transferring party will be required before reaching the checkout page on all orders containing NFA items. Non NFA restricted items including accessories and muzzle devices may be shipped to any residential or business address as long as they are legal in state in which they reside.
I Ordered Something
But I want To..
Change or Cancel My Order
If your order hasn't shipped yet, give us a quick call and we'll modify your order for you! 801.417.5384
If your order has shipped, please follow our exchange/return guidelines in the next panel.
Return or Exchange My Order
Get a Return Merchandise Authorization (RMA) from Customer Service by emailing firstname.lastname@example.org
Package your item(s).
Ship to SilencerCo with your RMA included.
5511 South 6055
West West Valley City, UT 84118
Didn't work out? Don't worry, our Customer Support team is here to help! We accept returns on any unused products and provide a full refund or exchange within 30 days. Apparel or soft goods must be returned unworn and unwashed.
Please email email@example.com to start a return (silencerco.com orders only).
Silencerco, LLC (“SilencerCo”) warrants to you that if any product sold by SilencerCo and used for its intended use ever becomes defective, SilencerCo will repair or replace the product at no charge, other than shipping, subject to the conditions set forth below.
THE WARRANTY EXTENDS ONLY TO THE ORIGINAL REGISTERED PURCHASER.
This warranty does not cover damage to our products or host firearm resulting from careless or irresponsible handling adjustments or modifications to its intended design, negligence, or other unforeseeable abuse. SilencerCo assumes no liability for unsafe or illegal use of the silencer by its purchaser or any other user that comes in contact with the product after purchase. SilencerCo assumes no responsibility for physical injury or property damage resulting from careless or irresponsible handling or by any use contrary to the recommendations, warnings and cautions generally listed in this manual. SilencerCo does not cover damage to the silencer or host firearm resulting from improper “hand-loaded, reloaded, previously used or otherwise defective ammunition. THIS WARRANTY IS FURTHER REGULATED BY RELEVANT AND APPLICABLE STATE AND FEDERAL LAWS.
If SilencerCo determines that you satisfy the conditions for warranty coverage under this limited warranty, SilencerCo will, at no charge, replace or repair the SilencerCo product with the same or similar model subject to the terms herein. If no replacement is available, and SilencerCo determines that the product cannot be repaired, SilencerCo will replace your nonperforming or defective unit with a unit that, in SilencerCo’s sole determination, is substantially similar to your lawfully purchased and registered product. This warranty extends to any and all parts as originally sold by us, but does not extend to any altered product or firearm that is altered or rebuilt after original purchase, damaged through abuse, misuse through lack of proper care and maintenance, or used other than for its legal intended purposes.
SILENCERCO’S LIABILITY FOR BREACH OF ANY WARRANTY WITH RESPECT TO A SILENCERCO PRODUCT SHALL BE LIMITED TO REPLACING OR REPAIRING THE NONPERFORMING OR DEFECTIVE PRODUCT AS DESCRIBED IN THIS LIMITED WARRANTY. THIS LIMITED WARRANTY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO A NONPERFORMING OR DEFECTIVE PRODUCT, AND SILENCERCO WILL NOT BE LIABLE FOR ANY OTHER DAMAGES, INCLUDING DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR DIMUNITION IN VALUE DUE TO REPAIR OR REPLACEMENT WITH A DIFFERENT PRODUCT.